Effective date: October 7, 2026
Cassel Air Conditioning & Heating Service (“we,” “us,” or “our”) respects your privacy. This policy explains how we handle information when you visit casselair.com, contact us, or request air conditioning and heating services.
1. Information you provide
When you contact us or request service, you may provide your name, phone number, email address, service address, appointment preferences, and information about your heating or air conditioning needs. We may also keep records of your inquiries, service requests, and communication preferences.
The service request forms currently displayed on this website are not accepting online submissions. Please call (916) 983-2503 to request service. Providing a phone number or requesting service does not, by itself, authorize marketing text messages.
2. How we use information
We use information you provide to respond to your questions, arrange appointments, provide requested services, communicate about your service needs, and maintain relevant business records. Technical website information may be used to operate the website, troubleshoot problems, and protect against misuse.
We only use contact information for promotional messages when the required consent has been obtained. You can ask us to stop promotional communications at any time.
3. Website information, cookies, and embedded content
When you visit this website, our website hosting services may process technical information such as your IP address, browser type, device information, the pages requested, and the date and time of your visit. Cookies or similar technologies may support website functionality.
The website displays customer reviews through Trustindex. Embedded services may receive technical information from your browser and use their own cookies or similar technologies. Their handling of that information is governed by their own privacy policies.
You can manage or delete cookies through your browser settings. Disabling cookies may affect some website features. This website does not have a dedicated feature for responding to browser Do Not Track signals.
4. Information sharing
We do not sell or rent the personal information you provide to us. We may disclose information to service providers supporting our business, such as website hosting or customer communication providers, where needed to provide their services. We may also disclose information when required by law or when reasonably necessary to protect our rights, safety, or property.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Text messaging choices
If you separately opt in to receive text messages from Cassel Air Conditioning & Heating Service, messages may relate to your service inquiry, appointment, or customer support. Any promotional messages require the appropriate separate consent. Consent to text messages is not a condition of purchasing services.
Message frequency varies. Message and data rates may apply. To stop receiving messages, reply STOP to the number that sent the message. For help, reply HELP or call (916) 983-2503. If you choose to stop messages, you may still contact us by phone for service.
This section explains your choices if a text messaging program is offered. It does not indicate that the current website forms are collecting text messaging consent. See our Terms and Conditions for the website terms.
6. Data retention and security
We retain information for as long as reasonably needed to respond to inquiries, provide services, maintain business records, and meet applicable legal requirements. Retention needs may differ depending on the type of information and the reason it was collected.
We take reasonable steps to protect information from unauthorized access, use, or disclosure. No method of transmission over the internet or electronic storage is completely secure, so absolute security cannot be guaranteed. Please do not send sensitive financial or identity information through an ordinary service inquiry.
7. Your privacy choices and requests
You may contact us to ask about information you have provided, request a correction, or request deletion. We will consider requests in accordance with applicable law and may need to verify your identity before responding. Some information may need to be retained for legal obligations or existing service records.
You can also ask us to update your communication preferences. Call (916) 983-2503 to make a privacy request. Only provide the information needed for us to identify and respond to your request.
8. Children's privacy
This website and its service inquiries are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and address the matter.
9. Links to other websites
This website includes links to independent websites, such as review platforms and social media pages. We do not control their privacy practices. Please review the privacy policy of any other website you visit before providing personal information.
10. Changes to this policy
We may update this policy when our services, website features, or privacy practices change. The updated policy will be posted on this page with a revised effective date.
11. Contact us
Cassel Air Conditioning & Heating Service
Fair Oaks, CA 95628
Phone: (916) 983-2503
Website: casselair.com
For privacy questions or requests, please call Don Cassel using the phone number above. Visit our Contact Us page for service contact information.