Leave Us A Review!Reviews
August 28, 2017
"We had HVAC to be replaced in our rental property this week and I ha posted a message on Yelp. Among several responses, I felt at home with Don. He was always very patient in explaining everything, and answering several questions - I had several because it was a HUGE cost and we're dealing with our investment property. In addition to being technically/responsively pleasing, his quote also turned out to be most competitive. Of course after amassing/carefully reviewing a FEW quotes, I finally gave the work to him. He confirmed the work start the very NEXT day! 5 *s deserve to go right there, but read more - you'll give 5 more yourself. Remember this is a rental property? We wanted to divide costs and only repair those items in need of immediate attention. There're bazillion components in HVAC, that have different reliabilities (some last 10yrs, some 20, some 40). AFTER we spoke for Don, we did a recalculation, and got yet another quote and it became clear only then perhaps the whole system repair is not optimal. We had to think quite a bit how to convey this difficult message to Don, but did it. Not only did he receive it very graciously, but also softly rejected any compensation we offered (I can imagine how bad it feels if someone promises me a promotion but never gives it!) - least we could do. He said keep Don in loop for any future HVAC stuff and we sure will! In one sentence, he's one of the very few technicians I've seen anywhere who is very technical, patient, NOT pushy, highly ethical and soft spoke, all at the same time."
August 1, 2017
"I am a property manager and had an air conditioner go out in a rental property, of course when the temperature was 110+!. Don was actually able to get out to the property within about an hour of the first phone call to him. He fixed the problem within 30 minutes!! Needless to say, I am super happy as is the tenant! The cost was super reasonable as well. I will be using only Cassel Air Conditioning and Heating from now on! Thank you Don!!"
June 21, 2017
"Don Cassel installed our A/C Heating system in 2006. Eleven years later the capacitor went out on a week of 108 degree days. Even though he was scheduled 5 AM to 9 PM all week, he made time to stop by within 24 hrs since he values customer loyalty. Thank you, Don!"
June 1, 2017
"highly recommend Cassel Heating and Air. Great customer service, knowledgeable, friendly and does an awesome Job! Don came out the same day to look at our Hvac explained the issue and options. We decided to purchase a new Hvac within two business days we have a new Hvac installed and working wonderfully ! "
May 3, 2017