Reviews

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July 14, 2023

"I came across Donald and his company on Nextdoor app where a lot of people recommended his business. He was able to save a screwup that another company* (Company1) did in 5 minutes and that all over the phone! So…my AC stopped working and tech from Company1 came out to replace a capacitor. After that my AC was working intermittently. After 2 follow ups they said the compressor is at the end of life and needs a replacement $$$$. I wanted a second opinion and after some research I called Donald (CasselAir) later that evening around 7pm. My call went to his VM but he called me back in 10 min. I described him what’s going on, what has already been done and that AC is working here and there. We were on the phone for at least 20min. At the end he advised me to turn the AC off to avoid any potential damage and that he will stop by 1st thing next morning and take a look. Next morning he called me to confirm he is on his way. While waiting I did try to start AC and it was working/cooling. I called him back and we agreed that I will give him a call when AC starts acting again so he can actually see what’s going on. Later that day, around 6PM, AC stopped working again (compressor didn’t want to start). I took a video and sent it to Donald. He called me right back and his first thought was something has to be wired wrong. Because I’m a little bit of DIY person I sent him pictures of how the Company1 wired the capacitor and picture of a circuit diagram from the AC. Based on my info he was able to troubleshoot it over the phone. He called me right back and confirmed that capacitor is wired wrong and told what to do. Indeed one wire has been connected wrong. After fixing it, AC fired up immediately and been working since. I must admit there are still honest people in this trade and Donald from CasselAir is definitely one of them. He could easily overcharge me and sell who knows what but he didn’t. He took time, thought through it and troubleshoot. I have 2 properties and his number will now be in my phone book for all my HVAC issues. If you need a honest AC tech I highly recommend Donald, you won’t be disappointed !"
July 4, 2023

"These guys are amazing. Over a busy holiday weekend, they picked up the phone, got me booked into an appointment the next day and solved my problem quickly and efficiently. Would recommend without hesitation!"
June 26, 2023

"Fantastic work. swift and polite. I absolutely recommend Cassels' service."
June 23, 2023

"Don repaired an electrical problem with our semi-old combined AC and heating unit. As we talked through updating and splitting our upstairs and downstairs heating/cooling, he discovered completely disconnected ducts to some of the upstairs vents and repaired those. Honest broker, and fair prices. Recommend."
May 22, 2023

"I had my new heating and air conditioning system installed in one day. Don arrived promptly at the time we agreed upon. He started work immediately. He was very pleasant and professional. He is clearly an expert in his field. Job well done! I would highly recommend Cassel Air Conditioning and Heating Services to anyone who is in need of a knowledgeable, reliable and professional HVAC contractor. Thank you Don! Audrey B"