September 26, 2019

"We had HVAC to be replaced in our rental property this week and I ha posted a message on Yelp. Among several responses, I felt at home with Don. He was always very patient in explaining everything, and answering several questions - I had several because it was a HUGE cost and we're dealing with our investment property. In addition to being technically/responsively pleasing, his quote also turned out to be most competitive. Of course after amassing/carefully reviewing a FEW quotes, I finally gave the work to him. He confirmed the work start the very NEXT day! 5 *s deserve to go right there, but read more - you'll give 5 more yourself. Remember this is a rental property? We wanted to divide costs and only repair those items in need of immediate attention. There're bazillion components in HVAC, that have different reliabilities (some last 10yrs, some 20, some 40). AFTER we spoke for Don, we did a recalculation, and got yet another quote and it became clear only then perhaps the whole system repair is not optimal. We had to think quite a bit how to convey this difficult message to Don, but did it. Not only did he receive it very graciously, but also softly rejected any compensation we offered (I can imagine how bad it feels if someone promises me a promotion but never gives it!) - least we could do. He said keep Don in loop for any future HVAC stuff and we sure will! In one sentence, he's one of the very few technicians I've seen anywhere who is very technical, patient, NOT pushy, highly ethical and soft spoke, all at the same time."
September 26, 2019

"This man is honest and has integrity. Need I say more?"
September 26, 2019

"I spoke to Donald with Cassel Air Conditioning and Heating Service this weekend. He is very passionate about his company and the impression that he leaves. I recommend calling him up and talk to him in person so you can see what I am talking about. Cassel Air Conditioning, THANK YOU for taking the time out of your Saturday to speak with me and answer all of my questions."
September 24, 2019

"Came to the rescue on a weekend when I needed a fuse on my furnace replaced. Was quick, courteous, and knew what to do. Definitely recommended for last minute repairs."
September 21, 2019

"We moved into our new home in Rescue on a Sunday to learn our AC had broken. It was 109 degrees outside and 89 degrees inside. We also had a two week old newborn baby. We called six or seven companies, including our home warranty, and no one was available. Then we called Cassel and they were able to come out within two hours. They were knowledgeable and helpful and fixed it quickly. We are very grateful for their prompt response and repair!"